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Terms and Conditions

By using our website you agree
with the following terms and conditions

Terms of use

The Álamo-Ferramentas Online Store is owned by the company Alamo-Ferramentas Unip. Lda, under the unique registration and identification number of the legal person nº 509063772, headquartered at Rua Duarte Barbosa, nº 224, 4150-282 Porto, Portugal.


Content and Product Information

The “Poplar-tools” will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics to those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution - see point 9).

“Álamo-Tools” will do everything possible to ship all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by “Álamo-Tools”, such as human errors or incidents in computer systems , it is not possible to provide any of the products requested by the User. If any product is not available after placing the order, you will be notified, by email or by phone. At that moment, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.

All information on prices, products, specifications, promotional actions can be changed at any time by “Álamo-Ferramentas”.

The prices shown on this website are correct, except for data insertion errors. If an order is placed on an item whose price is wrong, we reserve the right to cancel the order and refund the amount paid to the customer.

The sales prices indicated on the website are presented in Euros, plus the current VAT rate.

All orders will be accompanied by the respective invoice mentioning the VAT amount according to the legislation in force.

Scope and Object of the General Conditions of the Store

These General Conditions are intended to define the terms and conditions governing the provision of the Online Shop Service “Álamo-Ferramentas”.

The Service consists of providing access to the Online Store through the address www.alamo-ferramentas.pt which, in addition to providing information on a set of products, allows the User, by electronic means, to order the products disclosed therein , under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 (eighteen) years or older. The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

Whenever the customer validates his order order, he is committed to expressly accepting these General Sales Conditions.




All products sold in the Online Shop “Álamo-Tools” are in accordance with the European legislation in force.

The Store has adequate security levels, however “Álamo-Ferramentas” will not be responsible for any losses suffered by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications that originate in factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through infected files or containing viruses or other properties that may affect the User''s equipment. If for any reason of error in accessing the online store website “Álamo-Ferramentas” it is impossible to provide a service, “Álamo-Ferramentas” will not be responsible for any losses.

The consultations of data and information carried out within the scope of this Service are presumed to have been carried out by the User, with “Álamo-tools” declining any responsibility arising from the abusive or fraudulent use of the information obtained.

“Álamo-Ferramentas” will not be responsible for any losses or damages caused by abusive uses of the Service that are not directly attributable to it as intent or serious fault.

“Álamo-Ferramentas” is not responsible for the damages or damages resulting from the non-fulfillment or defective fulfillment of the Service when it is not directly or indirectly attributable as a result of intent or serious fault, not being responsible, namely, for (i) errors , omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to the “Alamo-Tools” and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections , government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controlled by the “Alamo-Tools” that prevent or hinder the fulfillment of the assumed obligations.



When placing an order through the website, the customer must log in and complete the form presented for that purpose. Before validating the order you must confirm the data, namely the name and shipping and billing address. “Álamo-Tools” will not be held responsible in case of shipping errors due to incorrect information.

The order confirmation is sent to the customer by automatic e-mail, subject to the indicated e-mail address without any error.

The order can be canceled at any time by the customer, unless it has been invoiced and sent. If the customer does not really want the products ordered, he must accept the order and return it without opening the costs of the return being borne. In the event that the customer refuses to deliver the order, the value of shipping and return will be deducted from the amount of your refund.

Our product and price offers are valid as long as they are visible on the website and within the limit of available stock.

After finalizing the order the customer will receive an email with the list of the desired products. If, during the order processing, one or more products are not available, the “Álamo-Ferramentas” Store will contact the customer to inform them about the new stock forecast and the customer may choose to cancel his order or choose another product.



The customer can pay using the following payment methods:

Bank transfer.
Against refund
Failure to pay

“Álamo-Ferramentas” reserves the right to refuse to make a delivery or fulfill an order from a customer who has not paid the entire order.

All payments must be made within a maximum of 3 working days after placing the order. After that time, the order will be canceled.

Ownership reserves - Products are the property of “Álamo-Tools” until full payment by the customer.



The deadlines for transporting the goods are indicated by the carrier and depend on the accuracy of the address provided by the customer on the date of the order as well as its availability for receiving it. The carrier''s failure to meet these deadlines must under no circumstances compromise the liability of “Álamo-Ferramentas”.

The products are packed and packaged so that they arrive at the place of delivery in perfect condition, always taking into account customer satisfaction.



Delivery locations - Orders are delivered to the delivery address indicated by the customer on the order form.

Absence on the day of delivery - If delivery is not completed, you will be informed of the date and time the carrier was present. With some exceptions, there will be a new delivery attempt on the following business day.

Delivery times - The estimated delivery time is from 24 hours to 72 hours, (working days) in mainland Portugal.

Order receipt - All orders delivered must be subject to verification and control by the customer. In case of anomalies, they should be recorded on the carrier''s waybill.

Without the proper notes from the customer, the order cannot be the subject of a subsequent dispute with the fishing shop O pescador.

The verification of the product''s status is considered to have been carried out once the delivery note is signed.

After receiving the order if the product is damaged, please contact us via email geral@alamoferramentas.com or by phone within a maximum period of 24 hours so that we can quickly activate the claim procedures.

Any packaging received at our premises without identification of the sender or sent for collection, will not be accepted.

Order content error - The claim of non-conformity of the products in comparison with the data of the order placed must be made within a maximum period of 24 hours to the delivery of the order under penalty of not being accepted by the “Alamo-Tools”.



If the customer placed their order on the website, an automatic order confirmation email will be sent. If the email indicated by the customer is wrong, the order will be processed after confirmation of your payment.

Shipment tracking - Whenever the goods are shipped through the contracted carrier, a code will be provided to the customer to be able to follow the delivery of the order through the carrier''s website.

The order tracking depends on this carrier and is under the responsibility of the same.

Shipping costs - Shipping costs will be calculated automatically and informed to the customer when placing the order.



All equipment available in the Store is duly certified by the competent international entities.

The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years, unless these equipment are used for professional use, whose warranty under the legal terms is only 1 (one) year. This period is considered from the date of the equipment invoice and can only be exercised by presenting the warranty certificate and / or proof of purchase (invoice) duly completed.

Equipment that has passed the period defined by the manufacturer or has defects caused by abnormal wear, improper handling / installation, bad weather, electrical discharges, negligence or accidents, mishandling, moisture / liquid infiltration is considered out of warranty. , use of non-original accessories and technical interventions by unauthorized personnel.

If the equipment breaks down, and if it is covered by the warranty, the User can go with the same, and respective proof of purchase and / or warranty, to the facilities of “Alamo-Ferramentas Unip. Lda ”.

The accessories covered by the warranty, which break down, must be sent, with the respective proof of purchase and / or warranty, to the following address:

Alamo-Tools Unit. Lda

Rua da Etar plot 9
Oiã Industrial Zone
3770-059 Oia

If the User chooses other forms of return, the respective shipping costs will be his responsibility. The User must always request the CTT receipt that proves the order was sent.

If the equipment malfunctions and this malfunction is not covered by the warranty, the User can contact the “Álamo-tools” with the respective proof of purchase, which will handle the process for budgeting / repairing the equipment.



The customer has the right to return the purchase within a maximum period of 14 days from the date of delivery of the good / order.

If you want to make a return, you must first contact “Álamo-Ferramentas” by email geral@alamo-ferramentas.pt or by phone +351234728193.

State of the packaging - The returned items must be in perfect condition, complete and properly packaged in the original packaging and without any signs of actual use.

In the event of a customer''s withdrawal or error, the shipping and return charges will be the customer''s responsibility.

Internal error - “Álamo-Ferramentas” is responsible for the return and reshipment charges if there is an internal error and the product sent does not correspond to the order.

Manufacturing defect or transport damage - “Álamo-tools” is responsible for the return and reshipment charges if the product has manufacturing defects or if it is damaged during transport. In both situations, the exchange must be made for the same item. If the customer wants to exchange for a different item, the return and reshipping charges will be the responsibility of the customer.


Privacy and Protection of Personal Data

“Álamo-Tools” guarantees the confidentiality of all data provided by Users.

The personal data identified in the order form as mandatory supply are indispensable for the provision of the Service by “Álamo-Ferramentas”. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by “Álamo-Ferramentas”.

The User''s personal data will be processed and stored by computer and are intended to be used by “Álamo-Ferramentas” within the scope of the contractual and / or commercial relationship with the User.

Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for purposes foreseen in the previous number, and for this purpose, contact the entity responsible for the processing of personal data: Alamo-Ferramentas Unip. Lda.

through the contacts on the following page.

"Álamo-tools" will adopt security measures in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illegal treatment, in the However, it is the exclusive responsibility of users to keep access codes secret, not sharing them with third parties, and, in the particular case of computer applications used to access service channels, maintain and preserve access devices in safe conditions. and follow the security practices recommended by the manufacturers and / or operators, namely regarding the installation and updating of the necessary security applications, among others, antivirus applications.


Intellectual Property

The Store is a registered website and the Service provided by the website itself is the responsibility of “Álamo-Ferramentas”.

The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws , so any use of such content may only take place under the express authorization of the respective owners.

The User undertakes to fully respect the rights referred to in the previous paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or making such content available to the public or any other unauthorized acts having as their object the same content.


Service Security Conditions

The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of unlawful or offensive acts of good manners, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provided for in the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of “Álamo-tools” suspending or deactivating the Service under the terms provided for in point 14 .

The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, therefore “Álamo-Ferramentas” does not guarantee the provision of the Service without interruptions, loss of information or delays.

“Álamo-tools” does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to the “Álamo-tools” and which cannot be controlled).

In case of interruption of the provision of the Service due to unforeseeable overload of the systems on which it is supported, “Álamo-Ferramentas” undertakes to regularize its operation as soon as possible.


Suspension and deactivation of the Shop Service

Regardless of any prior or subsequent communication, “Álamo-Ferramentas” may, at any time, and in its sole discretion, discontinue the provision of the Service and / or part of the Service to one or all Users.



The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Álamo-tools "of acts and omissions that violate the legal provisions applicable to the acquisition of goods .

The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of the “Álamo-tools” that must decide the complaint and notify the interested maximum period of thirty (30) days from the date of receipt.

In case of dispute, according to Law 144/2015, we inform the competent RAL will be the National Center for Information and Arbitration of Consumer Conflicts - CNIACC.

Contact - 21 384 74 84 (from 3 pm to 4 pm)

For general information on consumer issues or the appropriate alternative dispute resolution entity in your case, you should contact the telephone number of the Directorate-General for Consumers (707 788 787).



Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User''s email address, by SMS or telephone contact.

The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact phone number and or email address (“email”) indicated in the ordering process.

At any time, you can request not to receive these communications and / or notifications through the Contact Form or through the option of the option "Do not receive the Newsletter" registered in each Newsletter.


Applicable Law

In the event of a dispute, the competent forum is that of the District of Baixo Vouga, with express waiver of any other.